How to give feedback when something has gone badly wrong

By Richard Foster-Fletcher ACB CL, Toastmasters International
When someone you work with has made a bad mistake it’s easy to get emotional and lash out with negative feedback.  If you are running your own business and the error may be particularly costly that is a very human reaction.  Let me share my tips based on years of managing teams on how to give feedback effectively in such difficult circumstances.
Manage your emotion
You may be somewhere on a scale from deeply despondent to furious. This won’t help you have a productive conversation …