Workers are more likely to settle quickly at smaller businesses, according to detailed research. Forty-one per cent of employees working for businesses with a staff force of less than 50 employees admitted they were welcomed with open arms on their first day. And those entering a smaller workforce claimed to feel settled a week faster than those entering larger organisations with more than 250 employees. The poll of 2,000 office workers and HR specialists also found 56 per cent of small business workers were pleased to see their workstation all set up and ready for use the minute they walked in the door. In comparison, just 36 per cent of employees felt welcomed on day one of the job in larger businesses, while only half had their computer set up for them before they arrived.
Simon Connell, general manager of employee onboarding software specialists Webonboarding, which commissioned the research, said: “Starting a new job can be a daunting prospect – so it’s important to make the process as good an experience as possible.
“It’s made much worse by turning up on your first day with nobody to show you around, your computer not being set up or having a pile of paperwork to fill in and generally feeling like an afterthought.
“Companies that go the extra mile to make sure new employees feel welcome quickly often find their staff will stay loyal for longer.”
Staff members at small businesses were also 10 per cent more ‘friendly’ to new members of the team than at places with 250 employees or more. And they were also found to be better at helping people get settled into their new job roles quickly, by doing things like making sure allocated phone lines were set up on day one.
However, nearly four in 10 of those at large companies said other staff members made an effort to set up team lunches, dinners or outings after a new starter came in, compared to just three in 10 at smaller businesses. And people working at larger organisations are more likely to commit to progressing their career and growing as a person within their company.
Those working in businesses with 250 or more employees also believe they get better training and assistance as they grow into their role. People in larger employers also found all their onboarding processes, like HMRC documents and contracts, were more likely to be completed before they started work, than those at smaller businesses.
Across all sized businesses, the process of exchanging documents was a largely manual affair, with new employees often being asked to complete paper contracts and company policies. As such, one in 10 of those polled had gone through such a bad experience with company onboarding, they ended up dropping out of the new role before they even started. And a fifth would turn down a role in future, if the company’s processes for new starters weren’t up to scratch. Sixty-four per cent of respondents, polled via OnePoll, also believe a good onboarding process would lead them to stay in a role longer and feel committed to a company.
Simon Connell for www.webonboarding.com added: “The study shows there are pros and cons to working for companies of all size.
“Often, bigger businesses have been around for longer and have tried-and-true onboarding processes that have been fine-tuned for years.
“However, there’s also something to be said for companies that avoid a ‘one size fits all approach’.
“What is clear from our results is that making employees feel valued from the very first day they start is a great way of engendering loyalty to your business.”